Shawn Trautman's Customer Service Contact

dance levels

beginner

dance styles

ballroom
country
latin
line dancing
weddings

instructional DVDs

cha-cha
foxtrot
hustle
line dances
nightclub two-step
polka
salsa
slow dancing
swing
triple two-step
two-step
waltz
west coast swing

more dance info

dance articles
dance music
dance pictures
instruction book
special offers
video clips

Do you have a dance question, product question, or question about your order?
Call Shawn or a member of his team toll-free during regular office hours, or, for service 24 hours a day, please send an email using the contact form below.

"I like the way you run your business. Just the fact that you did a follow up caught me off-guard. Who does that anymore? That's some real customer service. Thanks so much!" - Noah

"Thanks again! Your company EXCEEDS where most fail. Fantastic customer service! You can print that on your site as a testimonial."
-Jim

Office / Studio Hours
Monday through Friday from 9:00am to 5:00pm (EST)
Orders are not shipped on Saturdays, Sundays or on U.S. Federal Holidays.

November/December 2009 holidays we will be closed on include:

Wednesday, November 11 - Veterans Day
Thursday, November 26 - Thanksgiving Day
Friday, December 25 - Christmas Day

Order by Phone
North America: 1-877-326-2301
Outside North America: 1-727-738-1145

Order by Mail or Fax
Dance Videos Direct
22127 U.S. HWY 19 N.
Clearwater, FL 33765

Fax: 1-727-239-0578

Overseas (Yes, we ship Internationally!)
We recommend that you use our web site or fax us the order. Our fax line is open 24 hours everyday. The NTSC system (how our DVDs are formatted) is the standard in the USA, Canada, Japan & Taiwan (and many other countries) and our DVDs are all-region encoded).

How do I dial most international calls?
International Access Code + Country Code + City Routing Code + Local Number for example:
(Your country's overseas access code) + (1) + (727) + (738-1145)

Have a dance question, product question or question regarding Customer Serivce?Here are some of the most frequently asked questions:
• Customer Service Questions (FAQs)
• Product Related Questions (FAQs)
• General Dance Questions (FAQs

For service 24 hours a day, please fill out the form below.
We'll get back with you as quickly as we can.

*FIRST NAME:
*LAST NAME:
STREET:
CITY:
*STATE:
ZIP:
*TELEPHONE:
*YOUR EMAIL:
*MESSAGE:

*Indicates a Required Field.

"Our reputation was built on extraordinary products and prospers
due to our unique attention and dedication to customer service."
- Shawn Trautman

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Do you have a dance question, product question, or question about your order? Call Shawn or a member of his team toll-free during regular office hours, or, for service 24 hours a day, please send an email using the contact form below.

Do you have a dance question, product question, or question about your order?
Call Shawn or a member of his team toll-free during regular office hours, or, for service 24 hours a day, please send an email using the contact form below.